Shipping & Returns

30-Day Satisfaction Guarantee

If you're not delighted with your Glabrous Skin purchase, you may return it within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.

How to start a return

• Email [email protected] with your order number and reason for return.
• We'll reply within 1 business day with the correct return address and the last calendar date by which the item must be shipped (14 days from our email).
• Postmark and ship the item on or before that date. We recommend a trackable service; return postage is your responsibility.

Return requirements

• Item must be undamaged and in its original packaging (all accessories, manuals, and inserts included).
• Packages marked "Return to Sender" cannot be processed.
• Refund requests made after 30 days from delivery will be refused.

Exchanges

• Want a replacement or to exchange for other products?
• Email us within the same 30-day window and we'll process an exchange.
• For exchanges of equal value, we waive the $4.95 processing fee; you pay only the shipping to return the original item.
• We'll ship the replacement once we approve the exchange.

International returns

• Duties, taxes, or import fees paid at checkout are non-refundable.
• You are responsible for all return shipping costs and any inbound duties on the return shipment.

Refunds

• Refunds are issued to your original payment method within 3 business days of receipt and inspection.
• Your bank or card issuer may take up to 10 business days to post the credit.

Need help fast?

Email us at [email protected]—we're here to make things right.